Ordering Policies

Discount Builders Merchants will exchange or refund any unopened and unused goods which are returned to Discount Builders Merchants within 14 days of purchase. We aim to deliver as quickly as possible. However, sometimes this isn't possible due to high order volumes, the nature of the goods, or for specialist orders that are bespoke. Please note that the delivery windows on our website are guidelines. Your local branch will contact you to arrange a delivery day and time once an order has been placed. Please call our branch with your order number, which will be stated on the invoice, and our staff members will be happy to help and instruct further. The terms below must be adhered to when returning goods.

1) A valid and Original Receipt.

2) All returns will be subject to a restocking charge of 25% (i.e. the invoice price of such goods less 25%).

3) No refunds or credit notes will be given on any bespoke goods or specially ordered goods. 

4) Customer will incur a collection charge if requiring Discount Builders Merchants to collect goods for refund or exchange. Goods requiring collection must be packaged as sold. Goods must be located within the arc of the crane for a kerbside collection. The Collection Charge is £50 plus VAT.

5) Refunds will be processed in 4/5 working days to the original payment details.

6) The following products we do not offer any refunds on, 

•    Bulk Bags, mini and maxi bags of aggregate

•    Chemicals 

•    Paints, Varnishes

•    Cut to size timber (i.e., Fairings)

•    Powder products (i.e. plaster, cement, grouts)

•    All Concrete Products

•    Clay products

 

Cancellations

If the customer requires cancellation of an order, Discount Builders Merchants must be informed a minimum of 24 hours before delivery, either by email or phone, by contacting your local branch (details below). If cancellation occurs outside of these times, the customer will incur a failed delivery charge of £50 (plus VAT) and a restocking charge of 25% (i.e. the invoice price of such goods less 25%).

Shortages and Damages 

Although Discount Builders Merchants aims to deliver Goods as close as possible to the quantity ordered, standard packaging and measurements mean there may be underdeliveries and damage of up to 10%. The customer is not entitled to reject the goods, or any of them, by reason of such defects or damage.  The customer will have notified Discount Builders Merchants within 48 hours of delivery of any shortages and damages (which exceed the tolerance level in the condition of up to 10%).

Branch Contact Details

DBM Banbury, Pipe Lane, Banbury OX16 2RP 

DBMBanbury@discountbuilders.co.uk | 01295 238 000

Mon - Fri: 7 am till 5 pm, Sat: 7 am till 4 pm, Sun: Closed

 

DBM Birmingham, Anne Road, Smethwick, B66 2NZ

DBMHandsworth@discountbuilders.co.uk | 0121 554 4500

Mon - Fri: 7 am till 5 pm, Sat: 7 am till 4 pm, Sun: Closed

 

DBM Slough, 462 Bath Road, Cippenham, Slough, SL1 6BQ 

DBMSlough@discountbuilders.co.uk | 01753 978 777

Mon - Fri: 7 am till 4:45 pm, Sat: 7 am till 2:45 pm, Sun: Closed

 

DBM Tipton, 201-206 Bloomfirled Road, Tipton, DY4 9AJ

DBMTipton@discountbuilders.co.uk | 0121 520 1444

Mon - Fri: 7 am till 5 pm, Sat: 7 am till 4 pm, Sun: Closed